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Refund Policy

Refund Policy - Plummo

Refund Policy

Welcome to

Plummo Terms and Conditions

1. Introduction

Welcome to Plummo! These Terms and Conditions ("Terms") govern your use of the Plummo mobile application and website (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms. Please read them carefully.

2. Services Provided

Plummo provides an online platform where customers can order food and beverages from various vendors. The actual delivery and fulfillment of orders are the sole responsibility of the participating vendors and delivery partners.

3. User Accounts

3.1 Registration
To use certain features of the Platform, you must create an account. You agree to provide accurate, complete, and up-to-date information during the registration process.

3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

4. Ordering and Payment

4.1 Placing Orders
When you place an order through Plummo, you agree to pay the total amount displayed at checkout, including applicable taxes and delivery fees.

4.2 Payment Methods
We accept various payment methods, including credit cards, debit cards, and digital wallets. Payment must be made at the time of placing the order.

4.3 Order Confirmation
Once your order is placed, you will receive a confirmation message with order details. This confirmation does not guarantee the availability of the items ordered.

5. Cancellation and Refunds

Please refer to our Cancellation Policy for information regarding order cancellations and refunds.

6. User Conduct

6.1 Prohibited Activities
Users are prohibited from:

  • Engaging in fraudulent activities.
  • Posting or transmitting offensive, defamatory, or inappropriate content.
  • Attempting to interfere with the Platform's functionality.

6.2 Content Submission
By submitting content (e.g., reviews, feedback) to Plummo, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and distribute the content.

7. Vendor Responsibilities

Vendors on Plummo are responsible for:

  • Ensuring the quality and safety of the food and beverages offered.
  • Providing accurate descriptions of menu items.
  • Adhering to all applicable laws and regulations.

8. Limitation of Liability

Plummo is not liable for:

  • Any direct or indirect damages resulting from the use of the Platform or the inability to use the Platform.
  • The quality, safety, or legality of the items provided by vendors.

9. Indemnification

You agree to indemnify and hold harmless Plummo, its affiliates, and their respective officers, employees, and agents from any claims, liabilities, damages, and expenses arising from your use of the Platform or breach of these Terms.

10. Changes to the Terms

Plummo reserves the right to modify or update these Terms at any time. We will notify users of significant changes. Your continued use of the Platform constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these Terms will be resolved in the courts of [Your Jurisdiction].

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at support@Plummo.in

By Plummo you agree to comply with these Terms and Conditions. We thank you for choosing Plummo and look forward to serving you!

! We value our customers and strive to provide the best food delivery experience. This Refund Policy outlines the terms and conditions under which refunds may be requested, processed, and approved. By using Plummo, you agree to the terms set forth in this policy.

Eligibility for Refunds

Refunds are only provided under specific circumstances. These include but are not limited to:

  • The order was not delivered within the estimated time due to issues attributable to Plummo or the vendor.
  • The delivered food items were incorrect, missing, or damaged.
  • The quality of the food does not meet the expected standards (e.g., stale, spoiled, or contaminated).
  • Double charges or unauthorized transactions on your payment method.

Non-Refundable Scenarios

Refunds will not be processed under the following conditions:

  • Change of mind or incorrect address provided by the user.
  • The food was not consumed in a timely manner, leading to its deterioration.
  • Force majeure events such as natural disasters, strikes, or unforeseen circumstances.
  • Failure to collect the order despite delivery attempts made by the delivery personnel.

Process for Requesting a Refund

To request a refund, follow these steps:

  • Open the Plummo app and navigate to the “My Orders” section.
  • Select the order for which you want to request a refund.
  • Click on the “Request Refund” button and provide the required details, including a brief explanation of the issue and any supporting evidence (e.g., photos).
  • Submit the refund request. You will receive a confirmation email or notification once your request is under review.

Refund Processing Timeline

We strive to process all refund requests promptly. The typical timeline is as follows:

  • Review Period: 2-3 business days from the submission of the refund request.
  • Approval/Denial Notification: You will be informed via email or app notification.
  • Refund Disbursement: Once approved, the refund will be credited to your original payment method within 5-7 business days.

Partial Refunds

In some cases, partial refunds may be issued if only a portion of the order is problematic. This includes scenarios such as:

  • Some items were missing, but the rest of the order was accurate.
  • The delivery was delayed, but the food was in acceptable condition.

Refunds for Promotional Offers

Refunds for orders placed using promotional discounts, coupons, or credits will only cover the actual amount paid by the user, excluding the value of the discount.

Contacting Customer Support

If you encounter any issues or have questions regarding your refund request, you can reach out to our customer support team:

  • Email: support@Plummo.in
  • Phone: +91 79 7275 9256
  • Live Chat: Available in the Plummo app during business hours.

Policy Updates

Plummo reserves the right to modify this Refund Policy at any time. Any changes will be communicated via app notifications or updates on our website. We encourage users to review this policy periodically.

Final Notes

Our goal is to ensure a seamless and satisfactory food delivery experience. If you have any suggestions or feedback regarding our Refund Policy, please feel free to contact us. Thank you for choosing Plummo for your food delivery needs.

For more information, please visit our Terms and Conditions or Privacy Policy pages.